Privacy Policy
FixMyBoatBC.ca

1. Introduction
FixMyBoatBC.ca (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of our customers’ personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection Act (PIPA) and other applicable privacy laws in British Columbia.
By using our website (www.fixmyboatbc.ca) or our services, you consent to the practices described in this Privacy Policy.
2. What Information We Collect
We collect only the personal information necessary to provide our services effectively.
This may include:

• Full name
• Phone number
• Email address
• Boat or watercraft details
• Service history

We collect personal information directly from you when you:

• Submit a contact or booking form
• Request a quote
• Schedule service
• Communicate with us by phone, email, or text

3. How We Use Your Information
We use personal information strictly for the following purposes:

• To provide marine repair and maintenance services
• To schedule appointments and communicate regarding services
• To issue invoices and process payments
• To respond to inquiries
• To improve our website and customer experience
• To comply with legal and regulatory obligations

We do not sell, rent, trade, or otherwise distribute customer information to third parties for marketing purposes.
4. Consent
We collect, use, and disclose personal information only with your knowledge and consent, except where permitted or required by law under PIPA.
Consent may be:

• Express (e.g., submitting a service form)
• Implied (e.g., providing contact information to receive service)

You may withdraw your consent at any time, subject to legal or contractual restrictions.
5. Disclosure of Information
We do not disclose your personal information to third parties except:

• When required by law
• To comply with a court order or legal process
• To protect our legal rights
• To trusted service providers (e.g., payment processors) who are contractually obligated to maintain confidentiality

All third-party service providers are required to handle personal information securely and only for the purposes specified by us.
6. Data Security
We take reasonable administrative, technical, and physical safeguards to protect personal information against:

• Unauthorized access
• Collection
• Use
• Disclosure
• Loss or theft

Access to personal information is restricted to authorized personnel who require it to perform their job duties.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and warranty requirements.
When no longer required, personal information is securely destroyed or anonymized.
8. Website Cookies & Analytics
Our website may use cookies and analytics tools to improve performance and user experience. These tools may collect anonymous information such as:

• Browser type
• Pages visited
• Time spent on site
• General geographic location

You may disable cookies in your browser settings if you prefer.
9. Access to Your Information
Under PIPA, you have the right to:

• Request access to your personal information
• Request corrections if the information is inaccurate or incomplete

Requests must be made in writing. We will respond within the time period required by law.
10. Cross-Border Data Storage
Some service providers (such as email hosting or payment processors) may store or process information outside of Canada. In such cases, information may be subject to the laws of the jurisdiction where it is processed.
We ensure appropriate safeguards are in place to protect your data.
11. Google Ads, Analytics & Remarketing
FixMyBoatBC.ca uses third-party advertising and analytics services, including:

• Google
• Google Analytics
• Google Ads

These tools help us understand website traffic, measure marketing effectiveness, and display relevant advertisements to users who have previously visited our website.
a) Google AnalyticsWe use Google Analytics to collect information about how visitors interact with our website. This may include:

• Pages visited
• Time spent on pages
• Device type
• Browser type
• IP address (which may be anonymized)
• General geographic location

Google Analytics uses cookies and similar technologies to generate statistical and analytical information. The information collected is used to improve our website performance and customer experience.
You can learn more about how Google collects and processes data here:
https://policies.google.com/privacy
You may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on:
https://tools.google.com/dlpage/gaoptout
b) Google Ads & Conversion TrackingWe use Google Ads to promote our services. Google Ads may use cookies and tracking technologies to:

• Measure ad performance
• Track conversions (such as form submissions or bookings)
• Optimize advertising campaigns

When you click on a Google ad and visit our website, Google may place a cookie on your device to track interactions.
We do not receive personally identifiable information from Google Ads. The data provided to us is aggregated and anonymized.
c) Remarketing & Interest-Based AdvertisingWe use Google Ads Remarketing features to advertise to users who have previously visited our website.
This means:

• You may see FixMyBoatBC.ca advertisements on other websites after visiting our site.
• Third-party vendors, including Google, use cookies to serve ads based on prior visits.

You can control or disable personalized advertising through:

• Google Ad Settings: https://adssettings.google.com
• Your browser’s cookie settings

d) Consent for Tracking TechnologiesBy using our website, you consent to the use of cookies and tracking technologies for analytics and advertising purposes.
Where required by applicable law, we will request your consent before placing non-essential cookies on your device.
You may withdraw consent at any time by adjusting your browser settings or using available opt-out tools.
e) Data SharingWe do not sell personal information to third parties.
Information collected through Google Analytics and Google Ads may be processed on servers located outside Canada and may be subject to foreign laws.
We ensure that any third-party service providers maintain appropriate safeguards to protect your information.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updates will be posted on this page with a revised effective date.
13. Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
FixMyBoatBC.ca
+1 (778) 558-7727
Location: North Vancouver, British Columbia, Canada